Responsible Gaming at vs99
At vs99, we believe that gaming should always be entertaining, never harmful. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control — so the game stays fun , every time.
Gaming Should Always Be a Choice, Not a Compulsion
vs99 is Bangladesh's leading online casino and sports betting platform, and we take our responsibility to players seriously. Gambling is a form of entertainment — it carries real financial risk, and for a small number of people it can develop into a problem that affects daily life. vs99 is committed to making sure that every player has access to the information, tools, and support they need to keep gaming fun and under control.
Our Responsible Gaming framework covers five core areas: age verification, deposit and spending controls, self-exclusion and time-out tools, problem gambling awareness, and access to professional support. Together, these form a safety net around every vs99 account — one that is always available, always free to use, and never penalises a player for choosing to set limits on their own activity.
Whether you are a casual player placing small bets during BPL season or a regular slots enthusiast exploring new Pragmatic Play titles, vs99 encourages all players across Dhaka, Chittagong, Sylhet, Khulna, and beyond to engage with these tools proactively — not just when things feel out of control.
Gambling Involves Real Financial Risk
Gambling should never be seen as a way to make money or recover financial losses. Every bet placed on vs99 carries the possibility of losing the staked amount. Play only with funds you can afford to lose, and never chase losses by betting more than you planned.
21+ Policy: The vs99 Platform is strictly for adults aged 21 years and above. All players must pass age verification before accessing real-money features. If you believe a person under 21 is using vs99, please contact our support team immediately at [email protected].
Need help right now? Our responsible gaming support team is available 24 hours a day, 7 days a week via Live Chat on any vs99 page, or via WhatsApp at +880 1700 000 000 (plain text). You do not need to be in crisis to reach out — early conversations are always better than late ones.
Six Tools That Keep You in Control
Every vs99 account comes with a full suite of responsible gaming controls — available instantly from your account settings and always free to use. No waiting periods, no charges, no penalties for choosing to protect yourself.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your vs99 account. Once a limit is set, it takes effect immediately. Increasing a deposit limit requires a mandatory 24-hour cooling-off period before it becomes active — decreases apply instantly. This asymmetry is intentional: it protects you from impulsive decisions made in the heat of a session.
Loss Limits
Define the maximum amount you are willing to lose in a given time window — daily, weekly, or monthly. When your cumulative net losses within that window reach the limit you have set, vs99 will automatically prevent further real-money play for the remainder of the period. You will be able to browse the Platform but wagering will be suspended until the window resets.
Session Time Limits
Set a maximum session duration per sitting. When your active session reaches the time limit you have configured, vs99 will display a clear on-screen notification and offer you the option to log out or extend for a single additional short window. This feature is designed to interrupt the "flow state" that can sometimes make it easy to lose track of how long you have been playing.
Time-Out (Short Break)
Need a brief break from vs99 without fully closing your account? The Time-Out feature allows you to suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in or place bets. Your account balance is preserved, and the time-out cannot be lifted early once activated. This is ideal for players who recognise they need a temporary pause.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel that gambling is causing them serious harm. You can request self-exclusion for periods of 6 months, 1 year, 2 years, 3 years, or permanently. During self-exclusion, your account is closed and you will not receive any promotional communications from vs99. Self-exclusion cannot be reversed before the chosen period expires — and we strongly encourage you to treat it as the serious commitment it is.
Reality Check Reminders
Enable periodic pop-up reminders that appear during active gaming sessions to show you how long you have been playing and how much you have wagered or won or lost in that session. Reality check intervals can be configured from every 15 minutes up to every 2 hours. These are non-intrusive nudges designed to keep you grounded in the real world while you enjoy the vs99 gaming experience.
How to Activate Your Responsible Gaming Controls
Activating any responsible gaming tool on your vs99 account takes less than two minutes. Here is how to do it — no technical knowledge required.
Log In to Your Account
Access your vs99 account using your registered username and password. If you have forgotten your login details, use the account recovery option or contact Live Chat support for immediate assistance.
Takes 30 secondsOpen Account Settings
Navigate to your account dashboard and select the "Responsible Gaming" section. All available tools — deposit limits, loss limits, session timers, time-out, and self-exclusion — are grouped in a single dedicated panel for easy access.
One-click accessConfigure Your Limits
Select the tool you want to activate, enter your chosen values (amounts in Bangladeshi Taka ৳ or time durations), and confirm. Changes that reduce your limits or restrict your access take effect immediately with no delay and no confirmation email required.
Instant activationContact Support If Needed
If you want to request self-exclusion urgently or are experiencing difficulty activating any tool via the account panel, contact the vs99 support team via Live Chat or email [email protected] (plain text). Our team is available 24/7 and can activate restrictions on your behalf within minutes.
24/7 availableStrict 21+ Age Verification at vs99
The vs99 Platform enforces a strict minimum age requirement of 21 years for all players. This requirement applies without exception to every player in Bangladesh, regardless of the type of game or the size of the deposit. Players aged under 21 are not permitted to register, deposit, wager, or claim bonuses on vs99.
Age verification is carried out at the point of registration through a combination of automated checks and, where required, manual document review. Players may be asked to provide a copy of their National Identity Card (NID), passport, or other government-issued identification confirming their date of birth. Accounts where age verification cannot be completed are suspended pending resolution — no real-money play is permitted during this period.
vs99 also recommends that adults in Bangladesh take steps to prevent underage individuals in their household from accessing the Platform, including the use of device-level parental controls and keeping login credentials private and secure.
Underage Registration is Prohibited
Any individual found to have registered on vs99 while under the age of 21 will have their account immediately closed. Any deposits made will be returned to the originating payment method where technically possible, and any winnings will be voided in accordance with our Terms & Conditions.
Document Verification Process
Verification documents submitted to vs99 are reviewed by trained compliance staff and handled in accordance with our Privacy Policy. Documents are retained only for the period required by applicable regulations and are securely deleted thereafter. vs99 never shares identity documents with third parties beyond what is required for verification purposes.
Parental Controls Guidance
If you share a device or computer with younger family members, we strongly recommend activating OS-level parental controls, using a private browser profile with a secure password, and logging out of your vs99 account after every session. Never save your vs99 login credentials in a shared browser profile.
Reporting Underage Access
If you suspect that a person under 21 has registered or is actively using the vs99 Platform, please notify us immediately by emailing [email protected] (plain text) or via Live Chat. We investigate all such reports promptly and treat them with the highest priority within our compliance team.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following are recognised warning signs. If several of these apply to you or someone you know, we encourage you to reach out for support without delay.
Chasing losses: Placing larger or more frequent bets in an attempt to win back money already lost, rather than treating each session as independent.
Gambling with essential funds: Using money that was budgeted for rent, food, utilities, or other essential household expenses to fund gambling sessions.
Difficulty stopping: Finding it hard to end a gaming session at a pre-planned time or amount, even when you intended to stop earlier.
Concealing gambling activity: Hiding the amount of time or money spent on gambling from family members, friends, or colleagues out of shame or to avoid conflict.
Emotional distress tied to results: Experiencing significant anxiety, irritability, depression, or mood swings that are directly linked to wins and losses on gambling platforms.
Neglecting relationships: Spending time that would normally be devoted to family, friends, or professional responsibilities on gambling instead, causing noticeable strain.
Borrowing to gamble: Taking loans, using credit cards beyond your means, or borrowing from friends or family specifically to fund gambling activity.
Gambling as an escape: Turning to gambling primarily to cope with stress, anxiety, boredom, loneliness, or other emotional difficulties rather than for entertainment.
Recognising these signs in yourself is an act of courage, not weakness. The vs99 responsible gaming team is available around the clock to provide a non-judgmental first point of contact. You do not need to be in crisis to reach out — a short chat now can prevent a much bigger problem later.
Ask Yourself These Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Be honest with yourself — there are no wrong answers, and your responses are entirely private. If you answer "yes" to three or more, we strongly encourage you to activate the self-exclusion tool or contact a support organisation.
Have you ever spent more money on gambling in a single session than you originally intended to when you sat down?
Have you ever gambled with money that was set aside for household bills, food, education fees, or other essential expenses?
Have you ever felt the need to hide how much time or money you have spent on gambling from people close to you?
Have you ever tried to cut down or stop gambling and found it difficult, or returned to it shortly after resolving to take a break?
Has gambling ever caused you to feel restless, irritable, anxious, or depressed — either while playing or after a session has ended?
Have you ever borrowed money, sold possessions, or sought financial assistance specifically because of losses incurred through gambling?
Have you ever missed work, study, family commitments, or social events because of the time you were spending on gambling?
Do you find yourself frequently thinking about gambling — planning your next session, replaying past results, or calculating how to recover previous losses — even when you are supposed to be doing something else?
Your Wellbeing Comes First
If three or more of the above questions resonated with you, please consider activating the self-exclusion feature on your vs99 account and reaching out to a professional support organisation. The support resources listed below are free, confidential, and staffed by trained professionals who understand problem gambling.
Professional Help Is Available
vs99 is a gaming platform, not a counselling service. If you believe you have a gambling problem, we strongly encourage you to seek help from trained professionals. The following organisations offer free, confidential support for individuals and families affected by problem gambling.
National Mental Health Helpline (Bangladesh)
Kaan Pete Roi is Bangladesh's first emotional support and suicide prevention helpline. Trained counsellors provide confidential telephone support for individuals experiencing emotional distress, including issues related to compulsive behaviour and financial anxiety.
National Institute of Mental Health (NIMH), Dhaka
NIMH in Dhaka provides clinical assessment and treatment for behavioural addictions including problem gambling. If your gambling has reached a clinical level of severity, a referral to NIMH or another registered psychiatric facility in Bangladesh is strongly recommended.
Gamblers Anonymous (GA) Framework
The Gamblers Anonymous 12-step peer support model has helped millions of people worldwide. While a formal GA chapter may not yet be widely established in all parts of Bangladesh, the GA self-help programme and literature are available in English and provide a structured recovery pathway for those who prefer a peer support approach.
vs99 Responsible Gaming Team
Our in-house responsible gaming team is not a substitute for professional counselling, but we can help you activate account restrictions, point you toward appropriate external resources, and provide a non-judgmental first conversation. Reach us at any time via Live Chat on any vs99 page. Early contact is always encouraged.
Important: Contact details and availability for external support organisations change over time. vs99 recommends searching for the most current contact information for each organisation directly. The organisations listed above are provided as general guidance only — vs99 does not have a formal affiliation with any external body listed here.
vs99's Responsible Gaming Commitments
Beyond the individual tools available to players, vs99 maintains platform-wide policies designed to promote responsible gambling across all game types and all player segments in Bangladesh.
Responsible Advertising
vs99 does not target advertising toward individuals who are known to have self-excluded or requested a time-out. Our promotional materials clearly state the 21+ age requirement and include responsible gaming messaging. We do not use advertising that specifically targets or exploits financially vulnerable individuals.
Player Activity Monitoring
vs99 uses automated systems to monitor patterns of play that may indicate problematic gambling behaviour — such as sudden large increases in deposit frequency, extended session durations, or persistent loss-chasing. Where these patterns are detected, our responsible gaming team may proactively reach out to the player with information and support options.
No Credit Gambling
vs99 strictly prohibits gambling on credit. Players may only wager using funds that have been deposited into their account in advance. vs99 does not extend credit lines, does not allow negative balances, and does not accept deposits made from clearly identifiable loan accounts. All deposits must come from a payment source registered in the player's own name.
Staff Training
All vs99 customer support staff who interact directly with players receive regular training in responsible gaming practices, problem gambling identification, and appropriate referral procedures. Staff are trained to handle sensitive responsible gaming conversations with empathy, discretion, and without judgment.
Marketing Opt-Out
Players can opt out of all promotional communications from vs99 at any time, either through account settings or by contacting the support team. Players who have activated a time-out or self-exclusion are automatically removed from all marketing lists and will receive no promotional emails, SMS, or WhatsApp messages for the duration of their restriction.
Annual Policy Review
vs99 reviews and updates its Responsible Gaming policy at least once per year, incorporating feedback from player support interactions, industry best practice guidance, and any relevant developments in the Bangladeshi regulatory environment. The most current version of this policy is always accessible at https://vs99.io/responsible-gaming.
Play Smart, Play Responsibly at vs99
vs99 is committed to keeping gaming fun and safe for every player in Bangladesh. Use our responsible gaming tools proactively, know your limits, and remember that support is always just one message away.