vs99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by vs99 ("the Platform", "we", "us", "our") and applies to all personal data collected, processed, stored, or otherwise handled in connection with the vs99 online casino and sports betting platform accessible at https://vs99.io and its associated mobile interfaces and subdomains (collectively, the "vs99 Platform").

vs99 is committed to protecting the privacy and personal information of all individuals who interact with the Platform, including registered players, prospective players who visit the website without registering, and any other users ("you", "your"). This Policy explains our data practices in plain English, so you can make informed decisions about your personal information.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference into our overall platform governance framework. Where any conflict exists between this Policy and the Terms & Conditions on data-related matters, this Policy shall prevail.

The vs99 Platform is operated for the Bangladesh market and primarily serves players located in Bangladesh. References to payment methods such as bKash, Nagad, Rocket, and Upay are specific to this market. All transactions on the vs99 Platform are denominated in Bangladeshi Taka (BDT).

2. Data We Collect

vs99 collects personal data across several categories, depending on how you interact with the Platform. The categories of data we may collect include:

2.1 Identity and Contact Data

• Full legal name as it appears on your national identity document
• Date of birth (for age verification — players must be 21 or older)
• Residential address, including district and division (e.g., Dhaka, Chittagong, Sylhet)
• Mobile phone number (used for OTP verification and WhatsApp communications)
• Email address (used for account notifications and formal correspondence)
• National Identity Card (NID) number or passport number, where provided for verification

2.2 Account and Profile Data

• Username and encrypted password hash
• Account registration date and last login timestamp
• Account status (active, suspended, self-excluded, closed)
• Responsible gaming preferences and limit settings
• Language and communication preferences

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., bKash wallet number, Nagad account reference) — note that vs99 does not store full payment credentials; these are handled by the respective payment providers
• Transaction reference numbers and status records
• Bonus and promotional credit history
• Account balance history

2.4 Gaming Activity Data

• Game session records including game titles played, session start and end times, and bet amounts
• Sports betting records including markets, odds, stake amounts, and settlement outcomes
• Win and loss history
• Wagering requirement progress for active bonuses

2.5 Technical and Device Data

• IP address at time of registration and each subsequent login
• Device type, operating system, and browser version
• Mobile device identifier (where applicable)
• Session duration and navigation data within the Platform
• Geolocation data at the city or district level (derived from IP address)

2.6 Communications Data

• Records of live chat conversations with vs99 support agents
• Email correspondence between you and vs99
• WhatsApp message records where you have contacted vs99 via that channel
• Formal complaint submissions and vs99's responses

3. How We Collect Your Data

vs99 collects personal data through the following means:

• Direct submission: Data you provide voluntarily when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or completing any form on the Platform.
• Automated technical collection: Data collected automatically when you access the Platform, including IP address, device identifiers, browser information, and session activity logs. This data is collected through server logs and, where applicable, cookies and similar technologies.
• Payment provider data: Confirmation data received from payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and others) confirming that a transaction has been initiated or completed. vs99 does not receive or store your full payment credentials from these providers.
• Identity verification providers: Where vs99 uses third-party identity verification services to confirm your age and identity, those services may return a verification status and a confidence score to vs99. No raw document images are stored on vs99 servers beyond the verification window.
• Fraud prevention services: Data received from fraud detection and anti-money laundering partners relating to risk signals associated with your account activity or payment method.

4. Legal Basis for Processing

vs99 processes your personal data on the following legal bases:

5. How We Use Your Data

vs99 uses the personal data we collect for the following specific purposes:

• Account creation and management: To create and maintain your vs99 Account, authenticate your identity on each login, and manage your account settings and preferences.
• Age verification: To confirm that you are at least 21 years of age before permitting access to real-money gaming features, as required by our platform policy and responsible gaming obligations.
• Transaction processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and banking channels, and to process withdrawal requests to your registered payment method.
• Bonus and promotion administration: To track wagering requirements, validate bonus eligibility, apply promotional credits, and manage seasonal campaigns such as Eid, BPL season, and Pohela Boishakh promotions.
• Fraud prevention and platform security: To detect and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited activities described in our Terms & Conditions.
• Responsible gaming: To monitor gaming activity for signs of problematic behaviour, enforce deposit limits and self-exclusion requests, and proactively reach out to players who may require responsible gaming support.
• Customer support: To respond to enquiries, process complaints, and provide technical assistance through live chat, email, and WhatsApp.
• Platform analytics: To analyse aggregated and anonymised usage patterns, improve game offerings, optimise the user interface, and enhance the overall vs99 experience for players across Dhaka, Chittagong, Sylhet, Khulna, and beyond.
• Legal compliance: To comply with applicable legal obligations including financial record-keeping, responding to lawful requests from regulatory authorities or law enforcement, and maintaining audit trails for dispute resolution.
• Marketing communications (with consent only): To send you information about new games, promotions, and seasonal offers that may be relevant to your interests, where you have given explicit consent to receive such communications.

6. Sharing Your Data

vs99 does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Islami Bank, Visa, and Mastercard — to process deposit and withdrawal transactions. These providers operate under their own privacy frameworks and applicable financial regulations.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged to verify your age and identity as part of our responsible gaming and compliance obligations.
• Fraud prevention and AML partners: Third-party fraud detection and anti-money laundering service providers who assist vs99 in identifying suspicious activity. Data shared with these providers is limited to technical risk signals and transaction data; it does not include unnecessary personal details.
• Game technology providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to support game functionality, performance monitoring, and game integrity. These providers do not receive personally identifiable information beyond what is technically necessary to deliver game services.
• Legal and regulatory authorities: Where required by law, court order, or lawful request from a regulatory body, law enforcement agency, or financial intelligence unit, vs99 may disclose personal data to the relevant authority. vs99 will notify affected players of such disclosure where legally permitted to do so.
• Professional advisors: Lawyers, accountants, and auditors who require access to personal data to provide professional services to vs99, subject to strict professional confidentiality obligations.

In all cases where personal data is shared with third parties, vs99 requires those parties to implement appropriate technical and organisational security measures and to process the data solely for the purposes specified by vs99.

7. Payment Data and Financial Security

vs99 treats financial data with the highest level of care. The following specific measures apply to the handling of payment-related personal data:

• vs99 does not store your full bKash PIN, Nagad PIN, bank card number, or any other payment authentication credential on its own servers. Payment authentication is handled exclusively by the respective payment provider's secure infrastructure.
• Deposit and withdrawal records are maintained on vs99 servers in encrypted form for audit, dispute resolution, and legal compliance purposes.
• Withdrawal requests are processed exclusively to the payment method registered on your account. This same-origin policy protects you against unauthorised fund redirection.
• All financial data transmissions between your device, the vs99 Platform, and payment providers are secured using SSL/TLS encryption with current industry-standard cipher suites.
• vs99 conducts periodic security audits of its payment processing infrastructure to identify and remediate vulnerabilities.

8. Cookies and Tracking Technologies

vs99 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. vs99 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the vs99 Platform to function. They include session authentication cookies that keep you logged in, security cookies that prevent cross-site request forgery, and load-balancing cookies that distribute traffic across servers. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: These cookies remember your preferences, such as your preferred language, account settings, and notification preferences. Disabling these cookies may reduce the personalisation of your experience.
• Analytics cookies: vs99 uses anonymised analytics tools to understand how players navigate the Platform, which games are most popular, and where technical issues occur. Analytics data is aggregated and does not identify individual players.
• Fraud prevention cookies: These cookies help vs99 and its fraud prevention partners identify unusual session behaviour and protect your account from unauthorised access.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using real-money features of the vs99 Platform.

9. Data Retention

vs99 retains personal data for the following periods, unless a longer retention period is required by applicable law:

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any identifiable individual.

10. Your Rights

As a vs99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the vs99 support team via the contact details in Section 14.

• Right of access: You have the right to request a copy of the personal data vs99 holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Note that changes to identity data may require supporting documentation.
• Right to erasure: In certain circumstances, you may request that vs99 delete your personal data. This right does not apply where vs99 is required to retain data to comply with a legal obligation or to establish, exercise, or defend legal claims.
• Right to restriction of processing: You may request that vs99 restrict the processing of your personal data in specified circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that vs99 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is based on vs99's legitimate interests. vs99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

vs99 will respond to all rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further sixty (60) days and will notify you accordingly. There is no charge for exercising your rights in most circumstances.

11. Children and Underage Users

The vs99 Platform is strictly for adults aged 21 years and above. vs99 does not knowingly collect or process personal data from individuals under the age of 21. If you believe that a person under 21 has registered on or is using the vs99 Platform, please notify us immediately at [email protected].

Where vs99 discovers that personal data has been collected from an individual who was under 21 at the time of registration, we will immediately suspend the account, void any associated transactions and balances in accordance with our Terms & Conditions, and delete the personal data as promptly as legally permissible. Real money funds deposited by an underage individual will be returned to the originating payment method where technically possible.

vs99 employs automated and manual age verification procedures at the registration stage. If there is any doubt about a player's age, the account will be suspended pending satisfactory age verification before real-money features are enabled.

12. Security Measures

vs99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data in transit is encrypted using current industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal data held on vs99 servers is stored in encrypted form. Password data is never stored in plain text — only cryptographic hashes are retained.
• Two-step verification: Players are offered OTP-based two-step verification to protect account access. vs99 strongly recommends enabling this feature.
• Access controls: Access to personal data within vs99's operational systems is strictly limited to authorised personnel on a need-to-know basis. Access logs are maintained and reviewed periodically.
• Session management: Inactive sessions are automatically terminated after a defined period to reduce the risk of unauthorised account access from shared or unattended devices.
• Fraud monitoring: Automated systems monitor account activity in real time for indicators of fraud, unauthorised access, or unusual transaction patterns. Suspicious activity triggers immediate review and, where necessary, temporary account suspension pending investigation.
• Security audits: vs99 conducts periodic internal reviews of its security infrastructure and processes. Any identified vulnerabilities are remediated on a prioritised basis.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, vs99 will notify affected players without undue delay, describe the nature of the breach, and outline the steps being taken to address it.

13. Changes to This Policy

vs99 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing, change our data sharing practices, or alter retention periods — vs99 will notify registered players in advance via the contact details on their account. Non-material corrections (such as typographical fixes or clarifications that do not alter the substance of our practices) may be made without prior notice.

The "Last Updated" date displayed at the top of this Policy will be revised each time a change is made. The most current version of this Privacy Policy is always available at https://vs99.io/privacy-policy. We encourage you to review this page periodically.

Your continued use of the vs99 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes and your agreement to the updated terms. If you do not accept the revised Policy, you should cease using the Platform and contact the vs99 support team to close your account.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to vs99's personal data practices, please contact the vs99 Data Protection team through the following channels:

• Email: [email protected] — for formal written enquiries and rights requests (plain text, not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, via any page of the vs99 Platform
• WhatsApp: +880 1700 000 000 (plain text — for messaging only, not a clickable link)

All formal privacy-related requests should be submitted in writing via email for documentation purposes. vs99 will acknowledge receipt of your request within 48 hours (Bangladesh Standard Time, UTC+6) and will provide a substantive response within the timeframes specified in Section 10 of this Policy.